Return Policy
Return PolicyProducts should always be returned to the original place of purchase. We can only replace or refund products that were purchased directly from us. Items purchased at one of our stockists should always be returned to the place of purchase with the original invoice or sales receipt. Faulty items should also be returned to the original place of purchase.
How to proceed
- Email us within 14 days from the date of purchase
- A member of our Customer Service Team will provide you with a returns number
- Please return your item unused and in its original condition (as it was received by you) with proof of purchase and in its original packaging. Misuse, improper handling, negligence, accidental damage, or any modifications made by the purchaser will void the right to a refund.
- Please be aware that we’ll only process your refund once the item has been returned to and checked by our specialist; this can take up to 14 days
- We are unable to offer refunds where we are not at fault
NB: We cannot be held responsible for damages or loss occurring during return transportation. Ensure the product is properly packed before you send it.
Our 1 Year Guarantee
All our products are guaranteed against mechanical and electrical defects for 12 months from the date of purchase. In the event of a guarantee claim, please first contact the place of purchase with proof of purchase. Please quote the model number in all correspondence.
During the guarantee period, IMELKA will replace the product or supply a spare part free of charge provided the fault was not caused by misuse, improper handling, negligence, normal wear and tear, accidental damage, or by any modifications made by the purchaser. Returned products damaged by poor packaging are the responsibility of the sender. This guarantee does not affect your statutory rights.
Please do not return any products to us without prior authorisation from our customer service department.
If you have any question regarding the guarantee, please do not hesitate to contact our customer service team on: info@imelka.com